Moving Reviews

Reviews of our Superb Service

 
  8 Reviews
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The Mickelson Family
“Very pleased with the overall respect and care the men gave to my possessions. Even mailing me very quickly the only thing lost in transit. Would recommend to anyone needing a long distant move.”
Roy
“We just wanted to write a note to tell you what an exceptional experience we had with your moving company. Jay and his stepson were fantastic! They were courteous, hard-working and very accomodating. They arrived on time and loaded all of our things so quickly. They also told us when they would arrive here in Houston to deliver our furniture and boxes. They showed up on time and ready to get things done. We will definitely use your moving company again because of the excellent service we experienced with Jay and his son. Thank you so much! Sincerely, Roy”
Stephen S.
Outstanding group of professionals who delivered our furniture and hundreds of boxes to our home and brought it all inside -- well-organized, efficient, friendly and, important to all of us: very careful with everything. We can recommend this firm to anyone moving in or out of Dallas; these folks are the best movers we've ever had.
Kenny
“My Mom’s move from Texas to Washington was traumatic at best. Mom is approaching her 90th birthday and she’s lived in only 3 houses her entire 72 years of marriage. So you can only imagine how difficult it was for her to move to Washington, even if both of her kids and their families were there. Change is not easy for these warriors at this age. Both my brother and I were gravely concerned about the moving company. We actually interviewed 3 companies for this move (with one of them being way cheaper than the original estimate from A-1), but chose to go with A-1 Freeman, North American. When my family relocated to the northwest over 30 years ago, we used North American as well. In fact 2 other moves since, we always call on North American. We’ve always had good drivers and caring workers. However, this time was an exception. This move rated way high on the charts ranking “exceeding customers expectations” category! We can’t say enough about the driver, Todd and his crew. From the first moment he step on our property he assessed the situation understanding completely the difficulty of this move. He handled it beautifully! He respected mom’s wishes, he made sure she stayed in the loop, and the professionalism he and his crew used were amazing! When we arrived in Washington, we had to “shuttle” because of how the destination was set up. But Todd didn’t miss a beat. I thought there is no way we can have the same kind of attentive crew that he had in Dallas. Gee, I was wrong again! The crew here in Washington did an amazing job as well. I think the fact that these people treated everyone with the highest respect and concern was the homerun. That is something we don’t see a lot of these days in this fast paced world. They said “thank you”, “excuse me please” and a host of other grateful phrases that seem lost in today’s environment. I believe a great deal of this professional care was because of the leader….Todd. He demands the best of himself, his crew, and every situation. He is a jewel! A-1 is fortunate to have him. He certainly is a beacon for North American and A-1Freemen. Both my brother and I have run our own business, and we realize the value or damage employees can bring a company. We also recognize that it is these people who deal directly with your customers that will make or break the reputation one strives to have. Well, these guys were great! This experience was like no other. I am so thankful that Paul (our estimator) was so smooth and sure. He represented your company as the best in the business. And he’s right! Having you as the coordinator to solve any concern was amazing as well. The structure you have in place for your moves are excellent! It certainly gave me a peace knowing I could pick up the phone and reach you for anything. Thank you A-1 Freeman, North American Van Lines for such a wonderful experience during a very tough move. Please Beth, please forward this to your headquarters. People sometimes are quick to complain when something goes wrong, but fail to say thank you for a job well done! I want to make sure the President/CEO of your organization knows what a great job Todd, Paul, and the entire crew did for our move. Thanks again!”
Gail J.
Very pleased with the overall respect and care the men gave to my possessions. Even mailing me very quickly the only thing lost in transit. Would recommend to anyone needing a long distant move.
Richard F.
A1 Freeman did a great job on our move to Florida. John and his team explained everything thoroughly, and Rob was very detailed in his quotation, and patient in explaining how our special needs (valuable artwork) would be handled. We even changed what we decided to bring furniture wise and he revised the bid. When moving day came the driver, Jose, and the packer were professional, considerate and careful. The delivery in Florida was similarly professional and nothing was broken or damaged. All this and theirs was the lowest price I was quoted for this move! I would recommend this team without hesitation.
Jerry
“I’ve got nothing but compliments and thanks regarding my moving experience. The guys who packed and loaded our things in Bentonville were pleasant, fast and very thorough. Mike, the driver who delivered our things was great! His helpers were nice guys as well. The guys placed all the furniture where I wanted it, helped unload things out of the boxes and hauled off the cardboard. They were very careful on both ends to ensure that everything was neat and that there would be no damage. They placed plastic sheeting on the carpet along with cloth runners to ensure that nothing was tracked in, dirtied or damaged. I am very impressed! No claims to file…..no empty boxes to pick up. We’re done! This was by far the best of the now 14 moves I’ve made in the last 23 years! Thanks for everything!”
Don P.
“We just completed a move from Bartlesville, Oklahoma to Montgomery, Texas with your company -- and we want to share what a good experience it was. Every step of the way was handled in a very professional manner -- by very friendly people. Rob McDow did our estimate -- and his professional approach is what beat the competitors and won the job. John P coordinated everything extremely well and was very conscientious -- initiating several contacts just to see how things were going. Jessica answered our financial questions and even came up with a couple of adjustments that were very helpful -- and were processed immediately. Priscilla and her crew of Tori and Allison packed us up efficiently and effectively. Mike Wilkinson was a great driver -- actually showing up early on both ends -- worked very hard and efficiently -- and was very conscientious about our belongings. Mike's Bartlesville team of Dustin, Kellen and Dillon worked hard -- on a hot day -- loading our three story house. On this end, his team of Mark, Matt and Matthew got here early, worked fast and friendly -- and had us in by noon. On the whole, we couldn't have been more pleased with this move -- and we wanted to share this with you, as the general manager -- -- and hope you will share it with those mentioned and others who need to know how well these people represented your company. Thank you. Don and Pam”
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