The A-1 Freeman Moving Group Difference for Employee Relocation Having conducted more than 1,000 interviews and assessing our focus-group findings, we at A-1 Freeman Moving Group have discovered this more than anything else about what business enterprises like yours want: You want to arrange your corporate relocation yourself. You want to make sure that your employees will receive excellent care from us at each stage of the relocation. You want an exact invoice from us. You want objective reporting on the value of our relocation services and how mindfully we performed them. In response, we’ve created what we identify as our “Silent” Employee Relocation Service. What it’s meant to silence is the constant assault of information and update requests in addition to complaints companies like yours too frequently receive from their employees during the course of a typical corporate move proceeds. And in carrying out this silent service, we’ve seen to it that there’s nothing typical about a corporate move managed by A-1 Freeman Moving Group! Here’s How We’ve Raised the Industry Bar Accountability Surely establishing ourselves as a key contact with your employees and assuring them that we take personal responsibility for making their relocation a smooth one Following through on each and every commitment we make Becoming an extension of your firm: an "on-staff" mover Providing accurate definitions of our services and fulfilling your employees’ desires Move Policy Management and Adherence Employing our proprietary Move Management Technology to recognize and enforce your relocation policy and thereby cut down the number of calls you have to field from employees while the move is in progress Creating our client profile of your firm, which describes almost every relocation need, [prior to our agreeing on the first move Constantly consulting the client profile in order to conclude whether a certain move service is "Always Authorized" by you, is up to us to "Use Our Discretion" in performing, demands that we "Call for Authorization", or is "Never Authorized" Ensuring that we completely understand you, our client, and your expectations before we begin our move relationship Making sure we always have the latest contact, policy, and contract information Employee Education Delivering complete explanations of how we execute our services and what our Move Concierges will be accountable for Making an initial call to make sure you have some understanding of ... moving fundamentals Our In-Home or Video Inventory Process insurance coverage shipment dates and spreads Corporate Move Policy how we assist children and families with various aspects of the move Directing our Move Concierges to confer personally with your relocating families to learn of and understand their needs, review the move process, and give a precise estimate of their personal effects Communication Staying in constant communication with your transferring employees to keep unneeded calls from overwhelming you Providing 24-hour-a-day Move Concierge assistance Giving you move status updates online 24 hours a day Seeing that your Move Concierge communicates more than 70 times with you, your relocating employees, and others who’ll ensure your employees of having a pleasant relocation Continuing communication – even through final claims resolution, in the event claims are presented Proactive Customer Service Committing ourselves to keeping you and your employees fully apprised and reassured throughout the move Using our move management technology to catch conceivable snafus before they materialize Providing ”front-loaded” employee education and communication to eradicate misconceptions and assure peace of mind Responsiveness Making an introductory call to your transferring employees within 24 hours Immediately returning calls to you and your transferring employees Being on-call for your and your employees 24 hours a day, 365 days a year Evaluation and Reporting Closely monitoring our quality on average and the quality of every A-1 Freeman Moving Group employee who comes in contact with you and your employees throughout the move Following up after the move with a telephone survey of your relocated employees Evaluating each and every stage of the move when it’s over Posting the results of our assessment on your website – honest results that make it possible for you to hold our performance against your quality standards and help us focus on constant service delivery enhancement Total Quality Control Providing it in a sincere belief tested by experience that the most likely way to prevent your relocating employees from calling or emailing you with gripes is not to have gripes in the first place Assuring that we’re never without exemplary people ready to serve you anywhere in the nation read what others have said about us Request a free quote